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1.
Clients Forever : How Your Clients can Build Your Business for You by Carter, Doug and Green, Jennifer Publication: New York McGraw-Hill 2003 . vi,250 Pages Date: 2003 Availability: Items available: New Materials Shelf (1),

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2.
Emotion Marketing : The Hallmark Way of Winning Customers for Life by Robinette, Scott and Brand, Claire Publication: New York McGraw-Hill 2001 . xvii,247 Pages Date: 2001 Availability: Items available: General Stacks (1),

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3.
Grolier Business Library : Delivering Customer Service : How to Win a Competitive Edge Through Managing Customer Relationships Successfully by Payne, Sheila, 1954- Publication: Hong Kong Grolier International Inc 1999 . 188 Pages Date: 1999 Availability: Items available: Reference (1),

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4.
Beyond Advertising : Creating Value Through All Customer Touchpoints by Wind, Yoram and Hays, Catharine Findiesen, 1958- Publication: New York John Wiley & Sons 2016 . xxiv,261 Pages Date: 2016 Availability: Items available: General Stacks (1),

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5.
Let's Close a Deal : Turn Contacts into Paying Customers For Your Company, Product, Service or Cause by Clifford, Christine Publication: Hoboken, New Jersey John Wiley and Sons, Inc. 2013 . 199 Pages Date: 2013 Availability: Items available: General Stacks (1),

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6.
When Customers Think We Don't Care : Ending Actions that Self-Destruct Companies, Customer Service and Jobs by Buchanan, Richard W. Publication: Australia McGraw-Hill 2009 . 366 Pages Date: 2009 Availability: Items available: General Stacks (1),

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7.
Human Sigma : Managing the Employee-Customer Encounter by Fleming, John H. and Asplund, Jim Publication: New York Galupp Press 2007 . 313 Pages Date: 2007 Availability: Items available: General Stacks (1),

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8.
Selling : Managing Customer Relationships by Rix, Peter Publication: London McGraw Hill 2006 . xxv,456 Pages Date: 2006 Availability: Items available: General Stacks (1),

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9.
Monster Loyalty : How Lady Gaga Turns Followers into Fanatics by Huba, Jackie Publication: New York Portfolio 2013 . 214 Pages Date: 2013 Availability: Items available: General Stacks (1),

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10.
The Relationship Revolution : Closing the Customer Promise Gap by Hochman, Larry Publication: Larry Hochman Wiley & Sons ltd 2010 . 155 Pages Date: 2010 Availability: Items available: General Stacks (1),

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11.
Anticipate : Knowing What Customers Need Before They Do by Thomas, Bill, 1955- and Tobe, Jeff Publication: London John WIley and Sons 2013 . v,218 Pages Date: 2013 Availability: Items available: General Stacks (1),

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12.
Customer Relationship Management : The Bottom Line to Optimizing your ROI by Anton, Jon ; Petouhoff, Natalie L. and Kalia, Shalini Publication: New Delhi, India Pearson Education 2013 . xvi,263 Pages Date: 2013 Availability: Items available: General Stacks (1),

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13.
Good Profit : How Creating Value for Others Built One of the World's Most Successful Companies by Koch, Charles G. (Charles de Ganahl), Publication: London Piatkus 2017 . 277 Pages Date: 2017 Availability: Items available: General Stacks (1),

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14.
Putting Customers First by Bruce, Andy and Langdon, Ken Publication: London Dorling Kindersley 2002 . 72 Pages Date: 2002 Availability: Items available: General Stacks (1),

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