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Human Sigma : Managing the Employee-Customer Encounter

by Fleming, John H. and Asplund, Jim
Published by : Galupp Press (New York) Physical details: 313 Pages 23x15 cm | HB ISBN:9781595620163.
Subject(s): Sales management -- Consumer satisfaction -- Customer relations
Year: 2007
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Books Books General Stacks 658.812 F593H 2007 (Browse shelf) Available 37308

Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success

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