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When Customers Think We Don't Care : Ending Actions that Self-Destruct Companies, Customer Service and Jobs

Published by : McGraw-Hill (Australia) Physical details: 366 Pages 22x14 cm | PB ISBN:9780070138636.

Subject(s): Consumer satisfaction -- Customer relations -- Customer services

Year: 2009

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Item type	Current location	Collection	Call number	Status	Date due	Barcode
Books	General Stacks	Non-fiction	658.812 B918W 2009 (Browse shelf)	Available		37169

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