When Customers Think We Don't Care : Ending Actions that Self-Destruct Companies, Customer Service and Jobs (Record no. 31406)
| 000 -LEADER | |
|---|---|
| fixed length control field | 00503nam a22001457a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780070138636 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Buchanan, Richard W. |
| 245 ## - TITLE STATEMENT | |
| Title | When Customers Think We Don't Care : Ending Actions that Self-Destruct Companies, Customer Service and Jobs |
| Statement of responsibility | Richard W. Buchanan |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Australia |
| Name of publisher | McGraw-Hill |
| Year of publication | 2009 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 366 Pages |
| Other physical details | 22x14 cm |
| -- | PB |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Include Index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Consumer satisfaction |
| -- | Customer relations |
| -- | Customer services |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Collection code | Permanent Location | Current Location | Shelving location | Date acquired | Source of acquisition | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Non-fiction | Garrison Public Library Multan | Garrison Public Library Multan | General Stacks | 2017-04-24 | CRV/GPLM/15/2017 | 658.812 B918W 2009 | 37169 | Books |