Buchanan, Richard W.
When Customers Think We Don't Care : Ending Actions that Self-Destruct Companies, Customer Service and Jobs Richard W. Buchanan - Australia McGraw-Hill 2009 - 366 Pages 22x14 cm PB
Include Index
9780070138636
Consumer satisfaction
Customer relations
Customer services
658.812
When Customers Think We Don't Care : Ending Actions that Self-Destruct Companies, Customer Service and Jobs Richard W. Buchanan - Australia McGraw-Hill 2009 - 366 Pages 22x14 cm PB
Include Index
9780070138636
Consumer satisfaction
Customer relations
Customer services
658.812