| dc.contributor.author | Ali S | en_US |
| dc.date.accessioned | 2017-01-30T08:16:06Z | |
| dc.date.available | 2017-01-30T08:16:06Z | |
| dc.identifier.uri | http://hdl.handle.net/123456789/175689 | |
| dc.identifier.uri | http://localhost:8080/xmlui/handle/1/442 | |
| dc.description.abstract | This case allows an analysis of the problems of interpersonal communication, using misapprehension between a patient and a dentist as an example. The case objective is to establish which services should be communicated orally and which in writing. | en_US |
| dc.publisher | NO | en_US |
| dc.subject | Service | |
| dc.subject.classification | Management | en_US |
| dc.subject.other | Services management | en_US |
| dc.subject.other | communication process | en_US |
| dc.subject.other | customer service | en_US |
| dc.title | THE BIG BITE: A COSTLY TRANSACTION | en_US |
| dc.type | 09-029-87-1 | en_US |
| dc.location | case research centre | en_US |
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