| dc.description.abstract |
The case traces the journey of a ladies fashion footwear retail chain, Stylo Shoes, through three major IT system implementations, the final one being the Mantaq Systems project. Certain details of the impact of failed systems and that of the new RMS system on the business are documented. These are to be evaluated through the eyes of a (fictitious but representative) potential client of Mantaq Systems, “Jay-Kays”, who has been asked to spend about 5 times more than his existing system on RMS. Benefits are divided between the implementation itself and a later supply chain consultancy by Mantaq. It is argued whether or not the protagonist, Jahangir Khan, could realize the benefits with his existing system? The concern is whether the benefits were due to the system, the consultancy provided by Mantaq or the capabilities of the management themselves? |
en_US |