Abstract:
This case focuses on the reasons behind lack of capacity utilization of Musafir Khana, at Mayo hospital. This Musafir Khana was the project of Quaid-i-Azam Patient Welfare Society. Chaudhary Zaman, (one of the Founding Directors of the Society) was responsible for establishing and running the Musafir Khana, through funded donations. He had previously established/helped establish two other Musafir Khanas (for SKMCH & RC and INMOL). The INMOL Musafir Khana and Mohammad Bibi Musafir Khana at SKMCH & RC were running successfully. Before the management change and the construction of Mohammad Bibi Musafir Khana (by Gourmet Bakers), the HMT Musafir Khana at SKMCH & RC was also running successfully. The case compares these against Musafir Khana at Mayo to bring out the underlying reasons for its under utilization. In the process, typical issues faced by an NGO sector Social Welfare Pakistani Organization are highlighted as well.