THE SERVICE WAREHOUSE OPERATION

Abstract

A consulting team comprising faculty members from Lahore University of Management Sciences studied the distribution system at Service Sales Corporation (SSC), the domestic marketing subsidiary of Service Industries Limited (SIL) - a large shoe manufacturer in Pakistan. In looking at some of the performance measures to be used to evaluate the effectiveness of the retail warehouse, the consultant’s work highlighted the overall control structures and processes at the firm. In evaluating the warehouse operations students will see the value and importance of having appropriate control systems and processes at all levels in the distribution chain, and how the absence of such systems impairs the effectiveness of the entire distribution chain, especially for growing firms like Service.