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dc.contributor.authorAli Sen_US
dc.date.accessioned2017-01-30T08:16:06Z-
dc.date.available2017-01-30T08:16:06Z-
dc.identifier.urihttp://hdl.handle.net/123456789/175689-
dc.identifier.urihttp://localhost:8080/xmlui/handle/1/442-
dc.description.abstractThis case allows an analysis of the problems of interpersonal communication, using misapprehension between a patient and a dentist as an example. The case objective is to establish which services should be communicated orally and which in writing.en_US
dc.publisherNOen_US
dc.subjectService-
dc.subject.classificationManagementen_US
dc.subject.otherServices managementen_US
dc.subject.othercommunication processen_US
dc.subject.othercustomer serviceen_US
dc.titleTHE BIG BITE: A COSTLY TRANSACTIONen_US
dc.type09-029-87-1en_US
dc.locationcase research centreen_US
Appears in Collections:Business Case Studies

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