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dc.contributor.authorKhan J Hen_US
dc.date.accessioned2017-01-30T08:15:58Z-
dc.date.available2017-01-30T08:15:58Z-
dc.identifier.urihttp://hdl.handle.net/123456789/175261-
dc.identifier.urihttp://localhost:8080/xmlui/handle/1/239-
dc.description.abstractThe main purpose of this case is to highlight the aspect of a total quality culture in a Pakistani business environment. Globalization of the world economy and trade barriers have created intense competition for any business, not only in the international markets but also in the local arena. This case explores the process of implementation of TQM and TQM tools along with the challenges faced by the higher management in bringing about a cultural change.en_US
dc.publisherYESen_US
dc.subjectAutomobile-
dc.subject.classificationProduction,Operationsen_US
dc.subject.otherManagement by walking around (MBWA), Pakistani industrial environment, quality programme, benchmarking, SQC, quality circles, 5Ss, cultural changeen_US
dc.titleSPEL: THE QUALITY JOURNEYen_US
dc.type03-817-2002-1en_US
dc.locationCase Research Centreen_US
Appears in Collections:Business Case Studies

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