PACKAGES LIMITED-THE PACKAGING DIVISION

Abstract

The Production Manager at Packages prepared a study on the quality control situation in the offset printing line of the packaging division, in order to be able to devise ways to improve quality and lower costs. The case gives a brief background of the company, and illustrates the printing and packaging process and quality control procedures at the company. The main issue in the case is the rejection of one whole order by a multinational pharmaceutical firm because of colour variations between specified and printed packaging. Students are asked to assess the quality control system at Packages and make recommendations.