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Grolier Business Library : Delivering Customer Service : How to Win a Competitive Edge Through Managing Customer Relationships Successfully by Payne, Sheila, 1954- Publication: Hong Kong Grolier International Inc 1999 . 188 Pages Date: 1999 Availability: Items available: Reference (1),

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When Customers Think We Don't Care : Ending Actions that Self-Destruct Companies, Customer Service and Jobs by Buchanan, Richard W. Publication: Australia McGraw-Hill 2009 . 366 Pages Date: 2009 Availability: Items available: General Stacks (1),

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