TY  - BOOK
AU  - Payne, Sheila, 1954-
TI  - Grolier Business Library : Delivering Customer Service : How to Win a Competitive Edge Through Managing Customer Relationships Successfully
SN  - 0717297403
U1  - 658.812 
PY  - 1999///
CY  - Hong Kong
PB  - Grolier International Inc
KW  - Customer relations
KW  - Customer services
N1  - Include Glossary and Index
ER  -