00555nam a22001577a 4500 0717297403 658.812 Payne, Sheila, 1954- Grolier Business Library : Delivering Customer Service : How to Win a Competitive Edge Through Managing Customer Relationships Successfully Shelia Payne, 1954- 1st Hong Kong Grolier International Inc 1999 188 Pages 24x18 cm HB Include Glossary and Index Customer relations Customer services BK 17818 17818 0 0 0 658_812000000000000_P343G_1999 0 17743 GPL GPL REF 2017-02-16 MSL 27270.00 658.812 P343G 1999 26297 2017-02-16 2017-02-16 BK