00507nam a22001337a 4500020001500000082001200015100002500027245016500052250000800217260004700225300002800272505003100300650004200331  a0717297403  a658.812  aPayne, Sheila, 1954-  aGrolier Business Library : Delivering Customer Service : How to Win a Competitive Edge Through Managing Customer Relationships SuccessfullycShelia Payne, 1954-  a1st  aHong KongbGrolier International Incc1999  a188 Pagesb24x18 cmbHB  aInclude Glossary and Index  aCustomer relationsaCustomer services