Peters, Tom, 1929- and Austin, Nancy

A Passion for Excellence : The Leadership Difference - 1st South Asian Edition - London Profile Books Ltd. 2007 - xxv,437 Pages 20x13 cm PB

Include Index.

The authors divulge the three secrets of long-term excellence: superior customer or client service, innovation, and full use of the abilities of every company employee. But the one element linking these three is leadership, and the heart and soul of the concept is Management by Wandering About.

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Industrial Management
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