Payne, Sheila, 1954-
Grolier Business Library : Delivering Customer Service : How to Win a Competitive Edge Through Managing Customer Relationships Successfully Shelia Payne, 1954- - 1st - Hong Kong Grolier International Inc 1999 - 188 Pages 24x18 cm HB
Include Glossary and Index
0717297403
Customer relations
Customer services
658.812
Grolier Business Library : Delivering Customer Service : How to Win a Competitive Edge Through Managing Customer Relationships Successfully Shelia Payne, 1954- - 1st - Hong Kong Grolier International Inc 1999 - 188 Pages 24x18 cm HB
Include Glossary and Index
0717297403
Customer relations
Customer services
658.812